Head of Operations

Athens, Attiki, Greece · Operations


About us

At Welcome we are redefining the way people travel by offering them the most personalized and complete experience. From the moment our customers step outside the airplane till they get back home, we provide them with the warmest, most informative and friendliest transfer from and to the airport, equip them with all the necessary products they will need during their trip, as well as stand by them for any information or product they need for the duration of their stay, through our mobile application.

Although we are just a 2-years old company, we have been named "Best New Solution in Travel for 2016", have welcomed more than 60,000 travelers across 3 countries, gathered raving reviews for our level of service, and have built an exceptional in-house team with members we brought from international behemoths such as Expedia, Booking and others.

In 2017, we plan to welcome more than 200,000 travelers across 8 countries, expand our product line to create a more wholesome in-destination travel solution, and add exceptional key people to our team.

If you feel you are one of those stellar A-players who can join our mission to expand Welcome globally and create the perfect travel experience from start to finish, go ahead and apply for the position.

About the role

Welcome faces many operational challenges due to the ever-growing number of travelers and the nature of the service itself. We are looking for a very experienced candidate, who will help us improve and automate our internal processes around Welcomers (drivers) and suppliers (products or services suggested and delivered to travelers). The candidate will also help us set up overall processes and SOPs to increase the team efficiency and performance.

The position reports directly to management, and works with the Operations team which includes full-time and part-time members.

What you'll do:

About you

The ideal candidate needs to have deep experience with operations, be extremely anal with procedures and details, and work very effectively in a fast-paced environment.

More specifically we are looking for:

What we offer

Next Steps

If we got you excited and you think you have what it takes to join a young, well-funded and fast growing startup, then just hit the ‘Apply for this job’ button!

Apply for this job